Privacy Policy

This Privacy Policy explains how Formless Inc DBA FixedPad ("FixedPad," "we," "us," or "our") collects, uses, discloses, and protects personal information when you visit https://fixedpad.com (the "Site") or request a quote through it. By using the Site, you agree to this Policy.

Who we are

FixedPad is a referral service that connects consumers with independent home service providers ("Service Providers"). We do not perform home services. Service Providers are independent businesses and are not our employees or agents.

Information we collect

• Information you provide: first name, phone number, ZIP code, the service you request, and any description you choose to share. If you contact us or submit a privacy request, we collect your name, email or phone number, and the content of your message.
• Consent records: the consent language you agreed to, its version, the date and time, your IP address, and browser information.
• Usage and device information: pages visited, referring website, campaign parameters (such as UTM tags and ad click IDs), approximate location derived from IP address, and device and browser type, collected through cookies, pixels, and similar technologies.
• Call and message records: calls with us or Service Providers may be recorded and monitored for quality and training purposes, and we may keep records of text messages.

How we use information

• To process your quote request and connect you with one or more Service Providers in your area
• To contact you by phone call, text message, or prerecorded message as you have authorized, including through automated technology
• To send marketing about home services, where permitted by law and your consent
• To operate, secure, analyze, and improve the Site and our advertising
• To prevent fraud and spam, maintain consent records, and comply with legal obligations

How we share information

• Service Providers: we share your request details and contact information with independent home service providers so they can contact you and provide a quote. Service Providers may pay us for these referrals. Each Service Provider’s use of your information is governed by its own privacy practices.
• Vendors: we use vendors for hosting, databases, customer relationship management, call and text messaging, analytics, and advertising. They process information on our behalf under contract.
• Advertising partners: we may use cookies and pixels from advertising platforms to measure and improve our ads. This may be considered "sharing" for cross-context behavioral advertising under some state laws.
• Legal and safety: when required by law, to protect our rights or the safety of others, or in connection with a merger, acquisition, or sale of assets.

Because Service Providers may pay us for referrals, disclosing your information to them may be considered a "sale" under certain state privacy laws. You can opt out at any time; see Do Not Sell or Share My Personal Information.

Mobile information: we do not sell or share your mobile phone number or text messaging opt-in data with third parties for their own marketing purposes. Text messaging originator opt-in data and consent will not be shared with any third parties except vendors that help us deliver messages.

Text messages and calls

If you consent, you may receive autodialed or prerecorded calls and text messages about your request and related home services. Consent is not a condition of purchase. Message and data rates may apply; message frequency varies. Reply STOP to opt out of texts or HELP for help. You can also ask any caller to place you on their internal do-not-call list.

Cookies and your choices

You can control cookies through your browser settings. We honor Global Privacy Control (GPC) signals as a request to opt out of the sale or sharing of personal information for the browser sending the signal.

Data retention

We keep quote request and consent records for as long as needed to provide our services and to meet legal obligations (for example, to document consent under the Telephone Consumer Protection Act), generally up to five years, and then delete or de-identify them.

Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is completely secure.

Your privacy rights

Depending on where you live (including California, Colorado, Connecticut, Virginia, Texas, Oregon, and other states with consumer privacy laws), you may have the right to:

• know or access the personal information we have about you;
• correct inaccurate personal information;
• delete personal information;
• opt out of the sale or sharing of personal information, targeted advertising, and certain profiling; and
• not be discriminated against for exercising your rights.

To exercise these rights, use our privacy request form or email privacy@fixedpad.com. We will verify your request using information you provide and respond within the time required by law. You may use an authorized agent; we may ask for proof of authorization. If we deny your request, you may appeal by replying to our decision email.

California residents: see our California Notice at Collection for details about the categories of information we collect and how they are used.

Children

The Site is not directed to children under 18, and we do not knowingly collect personal information from them.

Changes

We may update this Policy. The "Last updated" date shows when it last changed. Material changes will be posted on this page.

Contact us

Formless Inc DBA FixedPad
18117 Biscayne Blvd, Suite #2339
Miami, FL 33160
privacy@fixedpad.com